Acta Univ. Agric. Silvic. Mendelianae Brun. 2019, 67(6), 1673-1687 | DOI: 10.11118/actaun201967061673

Digital Transformation Maturity: A Systematic Review of Literature

Roman Teichert
Department of Management, Faculty of Business and Economics, Mendel University in Brno, Zemìdìlská 1, 613 00 Brno, Czech Republic

The goal of this paper is to present contemporary developments in the field of digital maturity models. By conducting a systematic literature review finally 24 relevant studies including 22 different models were identified and various characteristics of different digital maturity models were extracted. Focus was placed on the dimensions used to measure digital maturity in different model approaches. Special light was shed on organizational culture and to what extent it is represented in the models. Among other things, the findings indicate, that dimensions applied in various models can be very different and that just a few models incorporate transformational in addition to digital capabilities. In particular, organizational culture as a dedicated dimension of digital maturity is represented already in a few models, which indicates the growing importance of culture as an enabler of digital transformation efforts. Beside a comprehensive overview of the most widely used dimensions measuring digital maturity, a synthesis of the most frequently addressed cultural attributes is presented in this paper as well. This review finally reveals that most of the existing models give an incomplete picture of digital maturity, that cultural attributes reflecting a digital culture are not integrated systematically, and that digital maturity models specific to the domain of services are clearly under-represented. It also clearly demonstrates that research about digital transformation maturity as a holistic concept is scarce and needs more attention by research in the future.

Keywords: systematic literature review, digital transformation, digital maturity, digital maturity models, digital transformation maturity, digital culture

Received: June 3, 2019; Accepted: September 26, 2019; Published: December 22, 2019  Show citation

ACS AIP APA ASA Harvard Chicago IEEE ISO690 MLA NLM Turabian Vancouver
Teichert, R. (2019). Digital Transformation Maturity: A Systematic Review of Literature. Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, 67(6), 1673-1687. doi: 10.11118/actaun201967061673
Share...
Download citation
  • BibTeX (.bib)
  • Bookends (.ris)
  • EasyBib (.ris)
  • EndNote (.enw)
  • EndNote 8 (.xml)
  • ISI WoS (.isi)
  • Medlars (.medlars)
  • Mendeley (.ris)
  • MODS (.xml)
  • Papers (.ris)
  • RefWorks (.txt)
  • RefManager (.ris)
  • RIS (.ris)
  • MS Word (.xml)
  • Zotero (.ris)
    • Open full article

    References

    1. ARDOLINO, M., RAPPACCINI, M., SACCANI, N. et al. 2018. The role of digital technologies for the service transformation of industrial companies. International Journal of Production Research, 56(6): 2116-2132. DOI: 10.1080/00207543.2017.1324224 Go to original source...
    2. BAINES, T., BENEDETTINI, O. and LIGHTFOOD, H. 2009. The servitization of manufacturing: A review of literature and reflection on future challenges. Journal of Manufacturing Technology Management, 20(5): 547-567. DOI: 10.1108/17410380910960984 Go to original source...
    3. BECKER, J., KNACKSTEDT, R. and PÖPPELBUSS, J. 2009. Development of maturity modells for IT-management. Business Information & Systems Engineering, 1(3): 213-222. DOI: 10.1007/s12599-009-0044-5 Go to original source...
    4. BENJAMIN, G., LAVANDIER, H. and MUTHIHA, S. 2019. The service solution for unlocking industry's next growth opportunity. Operations Report. Ney York: McKinsey & Company.
    5. BERGHAUS, S. and BACK, A. 2016. Stages in Digital Business Transformation: Results of an Empirical Maturity Study. In: Tenth Mediterranean Conference on Information Systems (MCIS) Proceedings. Paphos, Cyprus, September 2016. St. Gallen: University of St. Gallen.
    6. BERMAN, B. 2012. 3-D printing: The new industrial revolution. Business Horizons, 55: 155-162. DOI: 10.1016/j.bushor.2011.11.003 Go to original source...
    7. BHARADWAJ, A. et al. 2013. Digital business strategy: toward a next generation of insights. MIS quarterly, 37(2): 471-482. DOI: 10.25300/MISQ/2013/37:2.3 Go to original source...
    8. BUVAT, J., CRUMMERNEL, C., KAR, K. et al. 2017. The digital culture challenge: closing the employee-leadership gap. Capgemini Digital Transformation Institute Survey. Paris: Capgemini Digital Transformation Institute.
    9. CANETTA, L., BARNI, A. and MONTINI, E. 2018. Development of a digitalization maturity model for the manufacturing sector. In: International Converence on Engineering, Technology and Innovation. Manno, Switzerland 2018. Manno: University of Applied Sciences Manno. Go to original source...
    10. CATLIN, T. and SCANLAN, J. 2015. Raising your Digital Quotient. Boston: McKinsey Digital.
    11. CHANIAS, S. and HESS, T. 2016. How digital are we? Maturity models for assessment of a company's status in digital transformation. LMU Munich Management Report 2/2016. Munich_ Munich School of Management.
    12. COLLI, M., MADSEN, O., BERGER, U. et al. 2018. Contextualizing the outcome of a maturity assessment for Industry 4.0. IFAC PapersOnLine, 51(11): 1347-1352. DOI: 10.1016/j.ifacol.2018.08.343 Go to original source...
    13. DE BRUIN, T. et al. 2005. Understanding the Main Phases of Developing a Maturity Assessment Model. In: 16th Australasian Conference on Information Systems (ACIS). Nov 29 2005-Dec 2 2005, Sidney, Australia.
    14. DENISON, D. R. and MISHRA, A. K. 1995. Toward a theory of organizational culture and effectiveness. Organization Science, 6(2): 204-223. DOI: 10.1287/orsc.6.2.204 Go to original source...
    15. DÖRNER, K. and EDELMAN, D. 2015. What 'digital' really means. McKinsey & Company.
    16. FALK, M. and PENG, F. 2013. The increasing service intensity of European manufacturing. Service Industries Journal, 33(15-16): 1686-1706. DOI: 10.1080/02642069.2011.639872 Go to original source...
    17. FICHMAN, R. et al. 2014. Digital innovation as fundamental and powerful concept in the information system curriculum. MIS Quarterly, 38(2): 329-353. DOI: 10.25300/MISQ/2014/38.2.01 Go to original source...
    18. FIZTGERALD, M. et al. 2013. Embracing digital technology: A new strategic imperative. MIT Sloan Management Review, Capgemini.
    19. FRIEDRICH, R. et al. 2011. Measuring industry digitization. Leaders and laggards in the digital economy. Booz & Company.
    20. GORAN, J., SRINIVASAN, R. and LA BERGE, L. 2016. Culture for a digital age. McKinsey Quarterly July 2017. New York: McKinsey.
    21. HENRIETTE, E., FEKI, M. and BOUGHZALA, I. 2016. Digital Transformation Challenges. In: MICS Proceedings 2016. Mediterranean Conference on Information Systems. AIS.
    22. HENRIETTE, E. et al. 2015. The shape of digital transformation: A systematic literature review. In: MCIS 2015 Proceedings. Mediterranean Conference on Information Systems, Paper 10.
    23. HESS, E. et al. 2016. Options for formulating a digital transformation strategy. MIS Quarterly Executive, 15(2): 123-139.
    24. KANE, G., PALMER, D., PHILLIPS, A. et al. 2015. Strategy, not technology, drives digital transformation. Research Report Summer 2015. MIT Sloan Management Review & Deloittee University Press.
    25. KANE, G., PALMER, D., PHILLIPS, A. et al. 2016. Aligning the organization for its digital future. Research Report Summer 2016. MIT Sloan Management Review & Deloittee University Press.
    26. KANE, G., PALMER, D., PHILLIPS, A. et al. 2017. Achieving digital maturity. Research Report Summer 2017. MIT Sloan Management Review & Deloittee University Press.
    27. KITCHENHAM, B. 2004. Procedures for Performing Systematic Reviews. Keele University Technical Report TR/SE-0401. Keele: Keele University.
    28. KOTTER, J. P. and HESKETT, J. L. 1992. Corporate culture and performance. New York: Macmillan.
    29. LAHRMANN, G. et al. 2011. Business Intelligence Maturity: Development and Evaluation of a Theoretical Model. In: HICSS '11 Proceedings of the 2011 44th Hawaii International Conference on System Sciences. Washington: IEEE. Go to original source...
    30. LICHTBLAU, K., STICH, V., BERTENRATH, R. et al. 2015. Impulse. Industry 4.0 Readiness [in German: Impuls. Industrie 4.0-Readiness]. 1st Edition. Achen, Köln: Institut der deutschen Wirtschaft Köln, RWTH Achen.
    31. LIU, D. Y. et al. 2011. Resource fit in digital transformation: Lessons learned from the CBC Bank global e-banking project. Management Decision, 49(10): 1728-1742. DOI: 10.1108/00251741111183852 Go to original source...
    32. LEIPZIG, T., GAMP, M., MANZ, D. et al. 2017. Initialising customer-oriented digital transformation in enterprises. In: 14th Global Conference on Sustainable Manufacturing. Stellenbosh, Southafrica, 3-5 October 2016. Elsevir: Procedia Manufacturing 8, pp. 517-524. Go to original source...
    33. LUCAS, H. C. et al. 2013. Impact research on transformational information technology: An opportunity to inform new audiences. MIS Quarterly, 37(2): 371-382. DOI: 10.25300/MISQ/2013/37.2.03 Go to original source...
    34. MATT, C. et al. 2015. Digital transformation strategies. Business and Information System Engineering, 57(5): 339-343. DOI: 10.1007/s12599-015-0401-5 Go to original source...
    35. MITHAS, S. et al. 2013. How a firm's competitive environment and digital strategic posture influence digital business strategy. MIS Quarterly, 37(2): 511-536. DOI: 10.25300/MISQ/2013/37.2.09 Go to original source...
    36. MORAKNYANE, R., GRACE, A. and O'REILLY, P. 2017. Conceptualizing Digital Transformation Business Organizations - A Systematic Review of Literature. 30th Bled eConference. Bled, Slovenia. Go to original source...
    37. OLTMANNS, T., REMANE, G., BLOCHING, B. et al. 2015. The digital transformation of industry. 1st Edition. Munich: Roland Berger, Bundesverband Der Deutschen Industrie.
    38. PAULK, M., CURTIS, B., CHRISSIS, M. B. et al. 1993. Capability Maturity Model for Software. Version 1.1. Pittsburgh, Pennsylvania 15213: Carnegie Mellon University. Go to original source...
    39. PICCININI, E. et al. 2015. Transforming industrial business: The impact of digital transformation on automotive organizations. In: 36th International Conference on Information Systems. Fort Worth 2015.
    40. PÖPPELBUSS, J. and RÖGLINER, M. 2011. What makes a useful maturity model? A Framework of general design principles for maturity models and its demonstration in business process management. In: European Converence on Information Systems (ECIS). 10th June 2011. ECIS 2011 Proceedings 28.
    41. REMANE, G. and HANELT, A. 2017. Discovering digital business models in traditional industries. Journal of Business Strategy, 38(2): 41-55. DOI: 10.1108/JBS-10-2016-0127 Go to original source...
    42. SHAHIDUZZAMAN, M. D. 2017. Digital business: Towards a value centric maturity model. Part A. Queensland: PWC Chair in Digital Economy/Queensland University of Technology.
    43. SCHALLMO, D. and WILLIAMS, C. 2017. Digital Transformation of Business Models - Best Practice, Enablers and Roadmap. International Journal of Innovation Management, 21(8): 1740014. DOI: 10.1142/S136391961740014X Go to original source...
    44. SCHUCHMANN, D. and SEUFERT, S. 2015. Corporate learning in times of digital transformation: A conceptual framework and service portfolio for the learning function in banking organizations. iJAC, 8(1): 31-39. Go to original source...
    45. SOLIS, B. 2017. The 2017 State of Digital Transformation. Research Report. Altimeter.
    46. SSÖRENSEN, J. B. 2002. The Strength of Corporate Culture and the Reliability of Firm Performance. Research Article. MIT.
    47. VALDEZ-DE-LEON, O. 2016. A digital maturity model for telecommunication service providers. Technology Innovation Management Review, 6(8): 19-32. DOI: 10.22215/timreview/1008 Go to original source...
    48. WESTERMAN, G. and MC-AFEE, A. 2012. The digital advantage: How digital leaders outperform their peers in every industry. Capgemini Consulting.
    49. WESTERMAN, G. and BONNET, D. 2015. Revamping your business through digital transformation. MITSloan Management Review.
    50. WISCHNEVSKY, D. and DAMANPOUR, F. 2006. Organizational transformation and performance: An examination of three perspectives. Journal of Managerial Issues, 18(1): 104-128.

    This is an open access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (CC BY NC ND 4.0), which permits non-comercial use, distribution, and reproduction in any medium, provided the original publication is properly cited. No use, distribution or reproduction is permitted which does not comply with these terms.


    Return to the content