Acta Univ. Agric. Silvic. Mendelianae Brun. 2018, 66(6), 1407-1416 | DOI: 10.11118/actaun201866061407

Employee Voice: an Employee Satisfaction Level by Selected Healthcare Service Providers in the Czech Republic

Jiří Bejtkovský
Department of Management and Marketing, Faculty of Management and Economics, Tomas Bata University in Zlín, Mostní 5139, 760 01 Zlín, Czech Republic

The employee satisfaction level is closely related to the performance and quality of work performed by an employee and, consequently, it translates into the competitiveness and success of a corporation, because a motivated and satisfied employee builds and participates in the success of any corporation (organization, firm, hospital, etc.). The aim of the article was to discover more about the current situation employee satisfaction level by selected healthcare service providers in the context of the gender of employees and the length of current employment of the employees by selected healthcare service providers in the Czech Republic. The overall employee satisfaction level was monitored through seven selected research areas. The research was carried out in 2017 from the sample of 608 respondents. Two research hypotheses and one research question have been formulated. The verification or rejection of null research hypotheses was done through the statistical method of the Pearson's Chi-square test. The results came along with the discovery that there is a statistically significant relation between the overall employee satisfaction level by selected healthcare service providers and the gender of employees and there is no statistically significant relation between the overall employee satisfaction level by selected healthcare service providers and the length of current employment of the employees by selected healthcare service providers.

Keywords: Czech Republic, employee satisfaction level, gender, healthcare service provider, human resource management, loyalty, satisfaction and importance factors, survey

Published: December 19, 2018  Show citation

ACS AIP APA ASA Harvard Chicago IEEE ISO690 MLA NLM Turabian Vancouver
Bejtkovský, J. (2018). Employee Voice: an Employee Satisfaction Level by Selected Healthcare Service Providers in the Czech Republic. Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis66(6), 1407-1416. doi: 10.11118/actaun201866061407
Download citation

References

  1. AIKEN, L. H., CLARKE, S. P. and SLOANE, D. M. 2002. Hospital staffing, organization, and quality of care: Cross-national findings. Nursing Outlook, 50(05): 187-194. DOI: 10.1067/mno.2002.126696 Go to original source...
  2. AL-ABRI, R. and AL-BALUSHI, A. 2014. Patient satisfaction survey as a tool towards quality improvement. Oman Medical Journal, 29(01): 03-07. DOI: 10.5001/omj.2014.02 Go to original source...
  3. ALGHAMDI, M. G., TOPP, R. and ALYAMI, M. S. 2017. The effect of gender on transformational leadership and job satisfaction among Saudi nurses. Journal of Advanced Nursing, 74(01): 119-127. DOI: 10.1111/jan.13385 Go to original source...
  4. ALIFF ABDUL MAJID, M., OTHMAN, M., FATIMAH MOHAMAD, S. and ABDUL HALIM LIM, S. 2017. Employee Satisfaction with Offshore Catering Job: Piloting for Interviews. International Journal of Academic Research in Business and Social Sciences, 07(10): 729-737.
  5. ALOTAIBI, J., PALIADELIS, P. S. and VALENZUELA, F. R. 2015. Factors that affect the job satisfaction of Saudi Arabian nurses. Journal of Nursing Management, 24(03): 275-282. DOI: 10.1111/jonm.12327 Go to original source...
  6. ALSARAIREH, F., QUINN GRIFFIN, M. T., ZIEHM, S. R. and FITZPATRICK, J. J. 2014. Job satisfaction and turnover intention among Jordanian nurses in psychiatric units. International Journal of Mental Health Nursing, 23(05): 460-467. DOI: 10.1111/inm.12070 Go to original source...
  7. ARIZA-MONTES, A., ARJONA-FUENTESA, J. M., HAN, H. and LAW, R. 2018. The price of success: A study on chefs' subjective well-being, job satisfaction, and human values. International Journal of Hospitality Management, 69(01): 84-93. DOI: 10.1016/j.ijhm.2017.10.006 Go to original source...
  8. ČESKÝ STATISTICKÝ ÚŘAD. 2018. Český statistický úřad | ČSÚ. [Online]. Available at: http://www.czso.cz/ [Accessed: 20th January 2018].
  9. DE SIMONE, S., PLANTA, A. and CICOTTO, G. 2018. The role of job satisfaction, work engagement, self-efficacy and agentic capacities on nurses' turnover intention and patient satisfaction. Applied Nursing Research, 39(01): 130-140. DOI: 10.1016/j.apnr.2017.11.004 Go to original source...
  10. DELOBELLE, P., RAWLINSON, J. L., NTULI, S., MALATSI, I., DECOCK, R. and DEPOORTER, A. M. 2011. Job satisfaction and turnover intent of primary healthcare nurses in rural South Africa: A questionnaire survey. Journal of Advanced Nursing, 67(02): 371-383. DOI: 10.1111/j.1365-2648.2010.05496.x Go to original source...
  11. DOBRE, O. I. 2013. Employee motivation and organizational performance. Review of Applied Socio-Economic Research, 05(01): 53.
  12. FAJČÍKOVÁ, A. and URBANCOVÁ, H. 2017. The Role of Organizations in Lifelong Learning and Development. Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, 65(02): 621-630. DOI: 10.11118/actaun201765020621 Go to original source...
  13. GARG, K., AHMAD DAR, I. and MISHRA, M. 2018. Job Satisfaction and Work Engagement: A Study Using Private Sector Bank Managers. Advances in Developing Human Resources, 20(01): 58-71. DOI: 10.1177/1523422317742987 Go to original source...
  14. GILES, M., PARKER, V., MITCHELL, R. and CONWAY, J. 2017. How do nurse consultant job characteristics impact on job satisfaction? An Australian quantitative study. BMC Nursing, 16(01): 01-10. DOI: 10.1186/s12912-017-0246-y Go to original source...
  15. HANAPIYAH, Z. M., DAUD, S., WAN ABDULLAH, W. M. T. and ZAINOL, Z. 2017. Human governance and employee compensation: A conceptual framework. Advanced Science Letters, 23(09): 8718-8722. DOI: 10.1166/asl.2017.9957 Go to original source...
  16. HAYES, L. J., O'BRIEN-PALLAS, L., DUFFIELD, CH., SHAMIAN, J., BUCHAN, J. M., HUGHES, F., LASCHINGER, H. and NORTH, N. 2012. Nurse turnover: A literature review - An update. International Journal of Nursing Studies, 49(07): 887-905. DOI: 10.1016/j.ijnurstu.2011.10.001 Go to original source...
  17. CHATTERJEE, S. and PRIYA, S. 2016. Employee Satisfaction Level - A Study on Multispecialty Hospital. International Journal of Emerging Trends & Technology in Computer Science, 03(12): 4910-4918. DOI: 10.18535/ijetst/v3i12.17 Go to original source...
  18. JUN, W., YUYAN, L., YAO, C. and ZHIXUE, L. 2017. Employee satisfaction assessment from the perspective of demand side-based on G1-FUZZY-DSS. Journal of Discrete Mathematical Sciences and Cryptography, 20(04): 781-792. DOI: 10.1080/09720529.2017.1358861 Go to original source...
  19. KUO, H. T., LIN, K. C. and LI, I. C. 2014. The mediating effects of job satisfaction on turnover intention for long-term care nurses in Taiwan. Journal of Nursing Management, 22(02): 225-233. DOI: 10.1111/jonm.12044 Go to original source...
  20. LABRAGUEA, L. J., GLOE, D., MCENROE, D. M., KONSTANTINOS, K., COLET, P. 2018. Factors influencing turnover intention among registered nurses in Samar Philippines. Applied Nursing Research, 39(01): 200-206. DOI: 10.1016/j.apnr.2017.11.027 Go to original source...
  21. LENGNICK-HALL, M. L., LENGNICK-HALL, C. A., ANDRADE, L. S. and DRAKE, B. 2009. Strategic human resource management: The evolution of the field. Human Resource Management Review, 19(02): 64-85. DOI: 10.1016/j.hrmr.2009.01.002 Go to original source...
  22. LEPIR, L., ŠĆEPOVIĆ, D. and RADONJIĆ, A. R. 2017. Challenges of human resource management in the institutions for care of elderly people. In: IOP Conference Series: Materials Science and Engineering. Vol. 200. IOP Publishing Ltd. Go to original source...
  23. LOCKE, E. A. 1976. The nature and causes of job satisfaction. In: DUNNETTE, M. D. (Ed.), Handbook of industrial and organizational psychology. 1st Edition. Chicago: Rand McNally College.
  24. NOE, R. A., HOLLENBECK, J. R., GERHART, B. and WRIGHT, P. M. 2007. Fundamentals of human resource management. 2nd Edition. New York: McGraw-Hill/Irwin.
  25. PAUCEANU, A. M., SANYAL, S. and WAMIQUE HISAM, M. 2016. Variables affecting employee satisfaction - evidence from sultanate of Oman. International journal of applied business and economic research, 14(01): 499-510.
  26. PRAYOGO, L., ADI SURYO PRANOTO, B. and HARDI PURBA, H. 2017. Employee satisfaction analysis with human resource index. Management Science Letters, 07(01): 233-240. DOI: 10.5267/j.msl.2017.2.003 Go to original source...
  27. RAJASEKAR, D., KRISHNA SUDHEER, A. and RAGHUNADHA REDDY, P. 2017. A study on employee empowerment in Indian corporate sector. International Journal of Civil Engineering and Technology, 08(11): 268-277.
  28. RASTGOO, P. 2016. The Role of Human Resources Competency in Improving the Manager Performance. Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, 64(01): 341-350. DOI: 10.11118/actaun201664010341 Go to original source...
  29. ROBERTSON, B. W. and KEE, K. F. 2017. Social media at work: The roles of job satisfaction, employment status, and Facebook use with co-workers. Computers in Human Behavior, 70(01): 191-196. DOI: 10.1016/j.chb.2016.12.080 Go to original source...
  30. SANG-BING, T. 2018. Using the DEMATEL model to explore the job satisfaction of research and development professionals in china's photovoltaic cell industry. Renewable and Sustainable Energy Reviews, 81(01): 62-68. Go to original source...
  31. SCOTT, C. R. and STEPHENS, K. K. 2009. It depends on who you're talking to...: Predictors and outcomes of situated measures of organizational identification. Western Journal of Communication, 73(01): 370-394. DOI: 10.1080/10570310903279075 Go to original source...
  32. SHEN, J. 2010. Employees' satisfaction with HRM in Chinese privately-owned enterprises. Asia Pacific Business Review, 16(03): 339-354. DOI: 10.1080/13602380902846659 Go to original source...
  33. SPECTOR, P. E. 1985. Measurement of human service staff satisfaction: Development of the job satisfaction survey. American Journal of Community Psychology, 13(06): 693-713. DOI: 10.1007/BF00929796 Go to original source...
  34. SULIMAN, M. and ALJEZAWI, M. 2018. Nurses' work environment: Indicators of satisfaction. Journal of Nursing Management, 26(5): 525-530. DOI: 10.1111/jonm.12577 Go to original source...
  35. STACHO, Z., URBANCOVÁ, H. and STACHOVÁ, K. 2013. Organisational arrangement of human resources management in organisations operating in Slovakia and Czech Republic. Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, 61(07): 2787-2799. DOI: 10.11118/actaun201361072787 Go to original source...
  36. STAW, B. M. 1984. Organizational behavior: A review and reformulation of the field's outcome variables. Annual Review of Psychology, 35(01): 627-666. DOI: 10.1146/annurev.ps.35.020184.003211 Go to original source...
  37. SU, X., LIU, Y. and HANSON-RASMUSSEN, N. 2017. Voice Behavior, Supervisor Attribution and Employee Performance Appraisal. Sustainability, 09(10): 1829. DOI: 10.3390/su9101829 Go to original source...
  38. SUTTIKUN, C., CHANG, H. J. and BICKSLER, H. 2018. A qualitative exploration of day spa therapists' work motivations and job satisfaction. Journal of Hospitality and Tourism Management, 34(01): 01-10. Go to original source...
  39. SYPNIEWSKA, B. 2014. Evaluation of Factors Influencing Job Satisfaction. Contemporary Economics, 08(01): 57-72. DOI: 10.5709/ce.1897-9254.131 Go to original source...
  40. TREĽOVÁ, S. and OLŠAVSKÝ, F. 2017. Employee Satisfaction with Training Opportunities and its Relation to Internal Marketing. Holistica, 08(02): 07-16. Go to original source...
  41. URBANCOVÁ, H., STACHOVÁ, K. and STACHO, Z. 2015. Methods of Recruitment in the Czech and Slovak Organizations. Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, 63(03): 1051-1060. DOI: 10.11118/actaun201563031051 Go to original source...
  42. URBANCOVÁ, H. and ŠNÝDROVÁ, M. 2017. Remuneration and Employee Benefits in Organizations in the Czech Republic. Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, 65(01): 0357-0368. DOI: 10.11118/actaun201765010357 Go to original source...
  43. VYDROVÁ, J. 2012. The Role of Knowledge Workers and Company Culture in a Successful Knowledge-Sharing Organisation. In: Innovation Vision 2020: Sustainable Growth, Entrepreneurship, and Economic Development. Proceedings of the 19th International Business Information Management Association Conference, pp. 2052-2061.
  44. WRIGHT, P. M. and BOSWELL, W. R. 2002. Desegregating HRM: a review and synthesis of micro and macro human resource management research. Journal of Management, 28(03): 247-276. DOI: 10.1177/014920630202800302 Go to original source...
  45. ZWEIFEL, P. 2016. A novel way to compare health care systems and to assess their potential competitiveness. Economic Affairs, 36(02): 155-167. DOI: 10.1111/ecaf.12175 Go to original source...

This is an open access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (CC BY NC ND 4.0), which permits non-comercial use, distribution, and reproduction in any medium, provided the original publication is properly cited. No use, distribution or reproduction is permitted which does not comply with these terms.