Acta Univ. Agric. Silvic. Mendelianae Brun. 2021, 69(2), 251-257 | DOI: 10.11118/actaun.2021.022

Employee Retention in Selected Spanish Hotels: Motivation and Satisfaction

Silvie Zámečník1, Radovan Kožíšek1
1 Department of Management, Faculty of Business and Economics, Mendel University in Brno, Zemědělská 1, 613 00 Brno, Czech Republic

The purpose of this study is to understand internal main activities in Spanish hotels that managers use to maintain a good working climate and to compare them with the Herzberg's Two Factor Theory of satisfaction in hospitality business environment. This analysis shows the fact of motivation factor which can influence an individual employee commitment in order to increase internal satisfaction, improve the performance and avoid the staff fluctuation in hospitality environment. For qualitative interviews there were selected full-time employed managers working in five- and four-stars hotels in Barcelona. The obtained results and comparison demonstrated that the analyzed perspectives lead to a higher efficacy, loyalty, and individual performance in the area of chosen three dimensions: strategy, communication, and common feedback, only to motivated employees. The results would support the importance of effective implementation of these three dimensions and implications for Czech hospitality organizations.

Keywords: motivation, working conditions, personal growth, job satisfaction, employee fluctuation, loyalty

Received: January 30, 2020; Revised: March 1, 2021; Accepted: March 2, 2021; Published: May 1, 2021  Show citation

ACS AIP APA ASA Harvard Chicago IEEE ISO690 MLA NLM Turabian Vancouver
Zámečník, S., & Kožíšek, R. (2021). Employee Retention in Selected Spanish Hotels: Motivation and Satisfaction. Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, 69(2), 251-257. doi: 10.11118/actaun.2021.022
Share...
Download citation
  • BibTeX (.bib)
  • Bookends (.ris)
  • EasyBib (.ris)
  • EndNote (.enw)
  • EndNote 8 (.xml)
  • ISI WoS (.isi)
  • Medlars (.medlars)
  • Mendeley (.ris)
  • MODS (.xml)
  • Papers (.ris)
  • RefWorks (.txt)
  • RefManager (.ris)
  • RIS (.ris)
  • MS Word (.xml)
  • Zotero (.ris)
    • Open full article

    References

    1. ASOCIACE HOTELŮ A RESTAURACÍ ČESKÉ REPUBLIKY (AHRCR). 2020. Official Standard Classification of Accommodation Facilities in the Czech Republic. Available at: http://www.hotelstars.cz/resources/files/metodika%202015-2020-13_5.pdf [Accessed: 2020, January 6].
    2. BARCELONA CONVENTION BUREAU (BCN). 2020. Statistics. Barcelona Turisme. [Online]. Available at: http://www.barcelonaconventionbureau.com/en/section/statistics/6.html [Accesed: 2020, January 10].
    3. CZECHTOURISM. 2020. Statistics. Czech service quality system. [Online]. Available at: http://organizace.csks.cz/redakce/index.php?clanek=179&xuser=〈uageG=cs&slozka=1 [Accessed: 2020, January 10].
    4. CHOI, Y. and DICKSON, D. 2009. A Case Study into the Benefits of Management Training Programs: Impacts on Hotel Employee Turnover and Satisfaction Level. Journal of Human Resources in Hospitality & Tourism, 9(1): 103-116. Go to original source...
    5. DIJULIUS, J. R. 2008. What is the Secret to providing a World Class Experience. John Wiley & Sons.
    6. GROYSBERG, B. and SHERMAN, E. 2008. The Royal Bank of Scotland Group: the human capital strategy. Harvard Business Review, 9(408): 1-34.
    7. HERZBERG, F., MAUSNER, B. and SNYDERMAN, B. B. 1959. The motivation to work. New York: John Wiley and Sons.
    8. HERZBERG, F. 1974. Motivation-hygiene profiles. Organizational Dynamics, 3(2): 18-29. Go to original source...
    9. HERZBERG, F. 1987. One more time: How do you motivate employees? Harvard Business Review, 65(5): 109-120.
    10. ICCA. 2019. City and country rankings by estimated total number of participants. ICCA. [Online]. Available at: https://es.iccaworld.org/newsarchives/archivedetails.cfm?id=1100291 [Accessed: 2019, December 10].
    11. INGHILLERI, L. and SOLOMON, M. 2010. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. AMACOM.
    12. KAKYOM, K. and GIRI, J. 2010. Effects of Individual and Organizational Factors on Job Satisfaction and Intent to Stay in the Hotel and Restaurant Industry. Journal of Human Resources in Hospitality & Tourism, 9(3): 318-339. Go to original source...
    13. KUIJK, A. 2018. Herzberg Two Factor Theory of Motivation. Toolshero. [Online]. Available at: https://www.toolshero.com/psychology/two-factor-theory-herzberg/ [Accessed: 2020, November 21].
    14. PARASURAMAN, A., VALARIE, A. and BERRY, L. 1985. A Conceptual Model of Service Quality and its Implication for Future Research (SERVQUAL). USA. The Journal of Marketing, 49(4): 41-50. Go to original source...
    15. RAINEY, D. L. 2006. Enterprise thinking, the driving forces of change, and leadership. In: Sustainable Business Development. Cambridge University Press.
    16. SHAW, C. and IVENS, J. 2002. Building Great Customer Experiences, Revised Edition (Beyond Philosophy). Palgrave Macmillan.
    17. YANG, C., JOU, Y. and CHENG, L. 2011. Using integrated quality assessment for hotel service quality. Quality & Quantity International Journal of Methodology, 45: 349-364. Go to original source...
    18. STELLO, C. M. 2011. Herzberg's Two-Factor Theory of Job Satisfaction: An Integrative Literature Review. Unpublished Paper. Available at: https://www.academia.edu/26679106/Herzbergs_Two_Factor_Theory_1_Herzbergs_Two_Factor_Theory_of_Job_Satisfaction_An_Integrative_Literature_Review [Accesed: 2021, January 10].

    This is an open access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (CC BY NC ND 4.0), which permits non-comercial use, distribution, and reproduction in any medium, provided the original publication is properly cited. No use, distribution or reproduction is permitted which does not comply with these terms.


    Return to the content