RT Journal Article
SR Electronic
A1 Vajčnerová, Ida
A1 Ryglová, Kateřina
T1 Approaches to the quality management in tourism services
JF Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis
YR 2014
VO 58
IS 6
SP 607
OP 612
DO 10.11118/actaun201058060607
UL https://acta.mendelu.cz/artkey/acu-201006-0061.php
AB The paper focuses on the systems of quality used in tourism services. It introduces approaches based on observing facility standards that are used in the Czech Republic in the area of accommodation and boarding services (Hotelstars, HACAP), then ISO standards of 9000 group and the systems of complex quality management. Within the frame of complex quality management it deals with the model of exceptionality EFQM (European Foundation for Quality Management) and the European integrated system of quality IQM (Integrated Quality Management) in more detail. The necessity to support the quality of tourism services is pointed out in the paper, as well as to create a national system of quality or possibly using already existing European systems of international character.